This two-hour episode features Texans Larry and Melissa Beach, who might just be the perfect couple for this show. The NCAA Tourney has dominated the Sunday ratings lately, but with no games today and EM:HE boasting a new episode with easy-on-the-eyes Jessica Alba in the spotlight, the show should get plenty of Nielsen viewers. What she does instead will leave you aghast. She's being pushed to the brink and getting nearer to dropping the dime on him. OK, it's not that dramatic, and the cops don't pull their guns, but it is a little unsettling. Walt comes back to the house for what is anything but a welcome homecoming as Skyler, instead of welcoming him with open arms, has him confronted by armed police officers. Tim HollandĪnother showcase for the brilliance that is Bryan Cranston is also notable for a jarring climactic scene. who believe they are being filmed for a documentary to celebrate the company's 75th anniversary. He certainly gets his hands dirty unclogging drains and toilets as he interacts with employees across the U.S. He is a champion for the IIBA®, business analysis as a profession and the recognition of its practitioners.Roto-Rooter president and COO Rick Arquilla takes the plunge and goes undercover at his Cincinnati-based company, which is the largest plumbing service provider in North America. Aaron is an avid Business Analyst, Business Process Analyst, Project Manager, Blogger, Mentor, Trainer and Presenter. He has over 27 years of business and IT experience, including 14 years of business analysis and 14 years of consulting experience. Author: Aaron Whittenberger, CBAP is a business analysis consultant in the Cincinnati, Ohio area. As a business analyst you don’t have to put on a disguise to do your job, but you can take lessons from Undercover Boss ask questions and discover where you can make business processes or systems operate more efficiently, engage and collaborate with your business stakeholders to get needed information from those subject matter experts, and make recommendations to decision-makers to solve business problems that you have discovered along the way. So next time you watch Undercover Boss think of it from a business perspective and recognize the business analysis activities that the boss undertakes during their undercover experience. They tell the executive team of the things they discovered and make recommendations on fixing those problems they discovered. One of the first things the boss does after their week undercover is meet with the executive team and inform them of their experience. We have seen bosses discover outdated hard-to-use software systems, software systems that don’t talk to each other doubling the employee’s work, employee conditions not up to par such as break rooms and health conditions, broken equipment or incorrect equipment to get the job done, supervisors not stepping up to fill in the gap when things get backed up, among other terrific discoveries. The goal of these bosses in taking on this undercover experience is to discover what really goes on in the front lines of their organization in other words, discover how the customer experience is being delivered and the pain points of their employees in delivering that customer experience. Sometimes they will make recommendations on making a process better right from this role as the new employee. They interact with employees, as a peer or subordinate, and learn the trials and tribulations of the job. The boss doesn’t walk through the front door of their undercover experience in their suit and tie they exchange the suit for working clothes, often jeans, and a disguise and walk in as a new employee or TV show contestant trying to win a job or money to start a business (that is how they explain the TV crew following the employee around) and work in the same entry-level jobs as the employees that they employ. If you take a business look at what goes on in each episode, you see business analysis happening throughout the experience. However, they always meet employees along the way that make the boss’ experience unique and demonstrate extraordinary pride in performing their job. It’s always fun to watch these top executives fail, and yes even sometimes get fired from, entry-level positions in their own organization. We have seen the COO of Roto-Rooter crawl under houses and clean out drains, the Mayor of Cincinnati, Ohio ride the truck to pick up trash, and the CEO of the Utah Jazz NBA Basketball Team become a member of the half time Dunk Team. If you haven’t seen the hit TV show “Undercover Boss”, each episode has a CEO, or some C-level executive, step out of their executive roll and go undercover dawn a disguise and work in their company in front line customer-facing positions to learn what really goes on in their organization.
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